FAQ For Boarding

HOURS

Pickup/Dropoff is available 7 days a week in three time slots.

8am to 1pm

430pm to 6pm

7pm to 8pm

Outside of those hours please do not visit the facility as our clients are resting and we don't wish to disturb them. 

Immunizations

We Require Rabies, Distemper Combo (also known as DHLLP) and Bordetella.

We require vaccines to be administered by at veterinarian and Bordetella must be administered no sooner than 14 days prior to your pets stay or your pet will not be able to board.


Age Requirements

All pets must be at least 6 months of age. 


WHAT DO I NEED TO BRING?  

We only require that you supply food. While we do offer house food changing your pets diet can cause them a uncomfortable stay due to digestive changes. So please bring food and always bring extra  in case of travel delays.

We do request that it is prepackaged in zip lock bags labeled for each day, but is not required.

Please do not bring large bags for short stays. We have limited amount of space for food.

Except for slow feeders, please do not bring their dishes. We supply them.


WHAT IF MY PET TAKES MEDICATIONS?

We place all medications into pill planners and post them on our med chart. At the instructed time our staff physically administer the medications. So please do not put them mixed in with their food. Your pet may not eat, and we need to verify the med was consumed.  Each pill is administered via a pill pocket. We provide them, however if you don't wish to be charged please provide your own. We can administer Oral and Topical medications. If your pet requires injections, such as a dietetic we do not board them for their own safety. 



CAN I BRING THEIR BED?

You are welcome to bring your pets bed, but pets often will destroy them. If its expensive or sentimental we suggest bringing a cheap bed or using one of ours. We supply cots and blankets for your pet to sleep on. The bedding is changed daily and all materials run through a commercial washer for effective sanitization.


WHAT TOYS AND TREATS CAN I BRING?

You are welcome to bring any treats and toys your pets can have. However the only treat not allowed in our facility is rawhides. If you bring one for your pet it will be left in their bin. 



OTHER Questions



What about the other bugs?

Our facility is much like a child’s daycare where bugs can circulate. Given this fact, we rarely see lice, fleas or ticks. These can be transmitted easily in dog parks, neighborhoods, walks in the woods and more. Please check your dog prior to drop off to ensure all other dogs are safe from these parasites. If you notice your dog itching, coughing, acting sick/ lethargic or has had vomiting or diarrhea please check with your veterinarian before drop off. On our side of the fence, we take measures daily to keep these bugs at bay. Through pet safe products, we sanitize and disinfect the play yards, sleeping pens, play equipment and toys daily.


MY PET SLEEPS IN A KENNEL

Our kennels are large and does allow for wire crates if you so wish your pet to have their kennel inside their boarding kennel.


MY DOG DOESN'T LIKE OTHER DOGS

No problem, we don't socialize our clients. So when your dog(s) go from kennel time to playtime out in one of our 6 yards it's just them. We don't mix the Smith dogs with the Johnson dogs, unlike other facilities we are 100% individualized. 


MY DOGS CAN'T BOARD TOGETHER

No problem, we have lots of clients who can play together but can stay in the same kennel. We have some that can't even play together. Which is also no problem. However, if they do have to be in separate kennels. You do lose our multi pet discount.  You may also want to consider using our BA Cottage which is designed for families who's pets can't board together.  (Click HERE FOR MORE INFO)





What to expect 

At Drop Off

Stay calm – this helps your dog stay calm and not get overly excited or anxious. Give lots of love at home and when you visit us walk in the door like you have been there 100 times to show your pet confidence in your choice to let us care for them. If your anxious, they are anxious. Dogs sense their owners feelings so while we know you are going to miss Fido, don't let off anxious feelings or Fido will be anxious about his stay.


Handler Escort

One of our friendly and skilled staff will escort your dog to the play yard. This allows your dog to build trust and confidence with us.


Baby Steps

If possible, drop your dog for a play day before leaving for long periods of time. This lets your dog know you will be coming back for them and they aren’t to worry.


We need your number.

Complete all require paperwork letting us know how to reach you, your emergency contact and even veterinarian while you are away.  Emergencies can, do and will happen so it is important we can reach you, or someone who can authorize medical decisions. 


Homecoming Hints

When you arrive home your dog may be overly excited to be there and receive your love. Of course, they missed you and are thrilled you are back. Play with your pup in the yard, use his toys or rub them in all his favorite spots. Once your dog is settled down and in a normal calm state then you can think about giving them food or water. Excited dogs tend to eat or drink quickly and this may result in an upset stomach. We don’t want you to have to clean up a mess right when you walk in the door!


Vacation Lag

Your dog will most likely be a little tired upon returning home. This is to be expected! There is a great deal of play and stimulation at 4PAWS. This wears them out and it may take a few days for them to rebound upon your return.

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